Refund policy

Last updated: July 23, 2026

We want you to actually like what you bought. If it is not right for you, send it back.

30-Day Satisfaction Guarantee

You have 30 days from the delivery date to request a return for a full refund of the product price.

Because our products are worn against the body, we expect you to try yours on. Trying it on does not void your return. If it does not fit or does not feel right, that is exactly what this guarantee is for.

How to Start a Return

Email [SUPPORT EMAIL] with your order number and a short note about what went wrong. We will reply with return instructions and an address.

Please do not send anything back before contacting us. Returns sent without prior authorisation may not be processed.

What We Need Back

Please return the item with all included parts, such as the control module and charging cable, in its original packaging where possible.

We may reduce or decline a refund for items returned with missing components, or with damage beyond normal try-on use.

Hygiene

For health and hygiene reasons, returned items are not resold. They are sanitised and either recycled or disposed of responsibly.

Return Shipping

  • If the item is faulty, damaged on arrival, or we sent you the wrong thing, we cover return shipping.
  • For change-of-mind returns, including fit and sizing, you cover return shipping. Original shipping charges are not refunded.

We recommend a tracked service. We cannot refund a return we never receive.

Damaged, Faulty, or Wrong Items

Inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and photos. We will arrange a replacement or a full refund including shipping, whichever you prefer.

Exchanges

The fastest way to exchange, for example for a different size, is to request a refund on the original item and place a new order. Contact us and we will help make sure you get the right size the second time.

Non-Returnable Items

  • Gift cards
  • Items marked final sale at the time of purchase
  • Items returned more than 30 days after delivery
  • Items returned without prior authorisation

Sale items are returnable unless clearly marked final sale.

Refund Timing

Once we receive and check your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days.

Depending on your bank or card issuer, it can take a further 5 to 10 business days for the money to appear on your statement.

If more than 15 business days have passed since we confirmed your refund and you still have not received it, contact us at [SUPPORT EMAIL].

Order Cancellations

If you need to cancel, contact us as quickly as possible. We can usually cancel before an order is dispatched. Once it has shipped, please use the return process above.

Contact

[LEGAL ENTITY NAME]
Email: [SUPPORT EMAIL]
Website: livehum.com